Patient Access Team Leader

4 weeks ago

Carlton, Australia Dental Health Services Victoria Full time
About the Role

We are seeking an experienced Patient Access Team Leader to join our committed and supportive team at the Royal Dental Hospital of Melbourne. As a leader, you will collaborate with Senior leadership and clinicians at RDHM to deliver high-quality service and outstanding patient experience.

Key Responsibilities
  • Lead and manage the patient administration team, including recruitment, rostering, and leave management, onboarding, coaching, training, and performance management and development.
  • Manage incidents, patient complaints, and/or unacceptable patient behaviors and escalate when required.
  • Oversee, monitor, and improve administration function performance to improve the patient experience access.
  • Oversee waitlist, recall, and appointment book management to ensure effective management of patient experience and to support effective chair utilization.
  • Lead, initiate, and contribute to continuous improvement activities that enable quality and service improvements.
  • Manage coordination of patients as required and/or directed by Head of Unit and clinical stakeholders.
Requirements
  • 5 years' experience of leading a team in a clinical operational setting.
  • Experience in Titanium is desirable.
  • Experience in managing customer complaints and resolution.
  • Satisfactory Victorian Working with Children's Check.
  • Satisfactory Police Check result.
  • Vaccination requirements as required by the Department of Health guidelines, including COVID-19 & flu vaccinations.
About Us

Dental Health Services Victoria (DHSV) is a public health service that provides a range of dental services to the community. We are committed to delivering high-quality care and improving the oral health of Victorians.

We offer a supportive and dynamic work environment, with opportunities for professional growth and development. Our team is passionate about making a difference in the lives of our patients and the community we serve.

We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equality.

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