Patient Access Team Leader
4 weeks ago
We are seeking an experienced Patient Access Team Leader to join our committed and supportive team at the Royal Dental Hospital of Melbourne. As a leader, you will collaborate with Senior leadership and clinicians at RDHM to deliver high-quality service and outstanding patient experience.
Key Responsibilities- Lead and manage the patient administration team, including recruitment, rostering, and leave management, onboarding, coaching, training, and performance management and development.
- Manage incidents, patient complaints, and/or unacceptable patient behaviors and escalate when required.
- Oversee, monitor, and improve administration function performance to improve the patient experience access.
- Oversee waitlist, recall, and appointment book management to ensure effective management of patient experience and to support effective chair utilization.
- Lead, initiate, and contribute to continuous improvement activities that enable quality and service improvements.
- Manage coordination of patients as required and/or directed by Head of Unit and clinical stakeholders.
- 5 years' experience of leading a team in a clinical operational setting.
- Experience in Titanium is desirable.
- Experience in managing customer complaints and resolution.
- Satisfactory Victorian Working with Children's Check.
- Satisfactory Police Check result.
- Vaccination requirements as required by the Department of Health guidelines, including COVID-19 & flu vaccinations.
Dental Health Services Victoria (DHSV) is a public health service that provides a range of dental services to the community. We are committed to delivering high-quality care and improving the oral health of Victorians.
We offer a supportive and dynamic work environment, with opportunities for professional growth and development. Our team is passionate about making a difference in the lives of our patients and the community we serve.
We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equality.
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Patient Access Team Leader
2 weeks ago
Carlton, Victoria, Australia Dental Health Services Victoria Full timeAbout the RoleWe are seeking an experienced Patient Access Team Leader to join our committed and supportive team at the Royal Dental Hospital of Melbourne. As a leader, you will collaborate with Senior leadership and clinicians at RDHM to deliver high-quality service and outstanding patient experience.Key ResponsibilitiesLead and manage the patient...
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Patient Access Team Leader
4 weeks ago
Carlton, Australia Dental Health Services Victoria Full timeFulltime, ongoing opportunity for a Patient Access Team Leader to join our team! $ 83,944.93, plus 11.5% super. You will have access to Salary Packaging benefits, 5 weeks annual leave and an accrued day off per month. About Dental Health Services Victoria: At Dental Health Service Victoria (DHSV), we know our team is key to delivering better oral health...
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Patient Access Officer
1 month ago
Carlton, Australia Dental Health Services Victoria Full timePart-time, ongoing opportunity for a Patient Access Officer to join our team!3 days per week.Part-time salary of $37,039.25 per annum, plus 11.5% super.You will have access to Salary Packaging benefits and 5 weeks annual leave (pro- rated for part time)About Dental Health Services Victoria: At Dental Health Service Victoria (DHSV), we know our team is key...
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Patient Access Officer
4 weeks ago
Carlton, Australia Dental Health Services Victoria Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Patient Access Officer to join our team at the Royal Dental Hospital of Melbourne. As a key member of our Integrated Specialist Care team, you will provide administrative support to ensure a seamless patient experience.Key ResponsibilitiesProvide exceptional customer service to patients,...
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Treatment Room Team Leader
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Carlton, Australia For Health Group Full timeThe Company ForHealth Medical Centres is an industry leader in quality, accessible healthcare. We have a nationwide network of 70+ medical centres and 1300+ independent health practitioners. Our independent health practitioners offer their patients a lifetime of holistic care and provide 7+ million patient consultations annually. We are proudly part of the...
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Treatment Room Team Leader
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Health Information Officer
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Treatment Room Team Leader
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Store Team Leader
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Client Contact Team Leader
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Medical Professional
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Practice Manager
5 months ago
Carlton, Australia For Health Group Full timeThe Company ForHealth Medical Centres is an industry leader in quality, accessible healthcare. We have a nationwide network of 70+ medical centres and 1300+ independent health practitioners. Our independent health practitioners offer their patients a lifetime of holistic care and provide 7+ million patient consultations annually. We are proudly part of the...
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Registered Nurse
2 weeks ago
Carlton, Australia ForHealth Group (Dayforce) Full timeRegistered NurseCarlton VIC 3053, Australia Req #3590 Thursday, 26 September 2024The Company ForHealth Medical Centres is an industry leader in quality, accessible healthcare. We have a nationwide network of 70+ medical centres and 1300+ independent health practitioners. Our independent health practitioners offer their patients a...
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Assistant Venue Leader
5 months ago
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Aboriginal Liaison Officer
2 weeks ago
Carlton, Victoria, Australia Dental Health Services Victoria Full timeAbout the RoleWe are seeking an Aboriginal Liaison Officer to provide support for Aboriginal and Torres Strait Islander patients, carers, and visitors accessing services at the Royal Dental Hospital of Melbourne (RDHM).Key ResponsibilitiesProvide culturally responsive services to people from an Aboriginal and Torres Strait Islander background.Advocate for...
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Clinical Care Leader
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Carlton, Victoria, Australia Australian Unity Full timeAbout the RoleWe are seeking an experienced and skilled Clinical Care Leader to join our team at Australian Unity. As a key member of our Residential Communities team, you will be responsible for leading and supporting the coordination of all clinical and care needs for our Residential Aged Care residents.Key ResponsibilitiesLead the clinical and care...
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Clinical Care Leader
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Carlton, Victoria, Australia Australian Unity Full timeAbout the RoleWe are seeking an experienced and skilled Registered Nurse to lead our clinical care team at Rathdowne Place in Carlton. As a Clinical Care Leader, you will be responsible for coordinating all clinical and care needs for our Residential Aged Care residents, ensuring that service delivery meets the highest standards.Key ResponsibilitiesLead and...
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Ect Qualified Educational Leader, Carlton
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