Lending Operations Specialist

3 weeks ago


Bendigo, Victoria, Australia Bank Australia Full time
About Bank Australia

Bank Australia is a customer-owned bank that empowers its staff and customers to be part of the clean money movement. We're a B Corp certified bank that prioritizes social and environmental responsibility.

Job Summary

We're seeking a highly skilled Lending Operations Consultant to join our team in Bendigo. As a key member of our lending operations team, you'll be responsible for ensuring customers and staff receive exceptional service and assistance. You'll work closely with third-party suppliers to deliver superior service standards.

Key Responsibilities
  • Process loans, variations, and exception reports with accuracy and efficiency
  • Prepare and action mortgage discharges, loan closures, and associated functions
  • Certify and book loans, settlements, and loan funding
  • Contract and fund loans, ensuring timely completion
  • Provide outstanding internal customer service, responding to queries and resolving issues promptly
  • Participate in relevant training and development programs to enhance skills and knowledge
  • Contribute to the continuous improvement of lending operations services, processes, and procedures
Requirements
  • Strong administration experience, with a focus on accuracy and attention to detail
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and third-party suppliers
  • Proficiency in Microsoft Office, particularly Word and Excel
  • Commitment to Bank Australia's purpose, values, and brand, as well as the B Corp ethos
What We Offer
  • A competitive salary and 13% superannuation
  • Flexible working options, including remote work arrangements
  • A range of benefits to support physical and mental wellbeing, including 24/7 free counselling and discounted gym memberships
  • Opportunities for career growth and development, with a focus on innovation and values
  • A commitment to diversity and inclusion, with a focus on building an inclusive culture and diverse workforce


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