Technical Service Management Professional
2 weeks ago
We are seeking a highly experienced and skilled ICT services manager to lead our team of professionals in delivering exceptional first-contact resolution and field support. The successful candidate will have a proven track record of strategic service management, asset lifecycle planning, modern workplace technology implementation, and operational support for business-critical systems.
This is an excellent opportunity for an ICT leader to join a forward-thinking organization and contribute to the delivery of outstanding IT services that empower our workforce and clients. If you are passionate about innovation, customer satisfaction, and collaboration, we encourage you to apply for this exciting role.
- A high-performing team of ICT professionals delivering outstanding first-contact resolution and field support.
- Asset management and lifecycle planning, including hardware procurement, configuration, and decommissioning.
- Modern workplace technologies, including Microsoft 365, cloud services, AV systems, mobile devices, and remote access.
- Operational support for business-critical systems, including AD, MDM, productivity, and security platforms.
- Continuous improvement initiatives that enhance IT service delivery and empower user self-service.
- Vendor and stakeholder relationships that ensure quality, alignment, and future-ready solutions.
- Response coordination during critical incidents, including security threats and system outages.
The ideal candidate will possess strong technical capabilities, leadership skills, and a passion for service excellence. If you have a proven track record of leading IT service desks and field support teams, experience with end-user technologies, and knowledge of ITSM (ITIL v4), asset management, systems administration, and cyber security protocols, we encourage you to apply for this challenging and rewarding role.
About You:
- Qualifications in ICT or related disciplines, with relevant certifications such as ITIL, Microsoft, Azure, or AWS.
- Proven leadership of IT service desks and field support teams, ideally in large or hybrid environments.
- Expertise across end-user technologies, including desktops, laptops, mobile devices, AV, and telephony.
- Strong working knowledge of ITSM (ITIL v4), asset management, systems administration, and cyber security protocols.
- Excellent interpersonal skills, emotional intelligence, and the ability to translate tech-speak into user-friendly guidance.
- A proactive, growth mindset, always looking for smarter, faster, more effective ways to deliver a great client experience.
Benefits:
- Salary Packaging: Increase your take-home pay with up to $15,900 in tax-free earnings, plus an extra $2,650 tax-free annually with our Meal and Entertainment Card, and save on vehicle costs with novated leasing options.
- Leave Loading: Enjoy a 17.5% leave loading to enhance your holiday pay.
- Wellbeing Support: Access our Employee Assistance Programme for professional and personal support, along with discounted health insurance.
Join Our Team:
We are a values-led organization with a reputation for innovation, inclusion, and compassion. We believe in walking alongside people to achieve positive change and build stronger communities. Our employees enjoy a dynamic work environment, opportunities for growth and development, and a culture that recognizes the power of people and the importance of wellbeing.
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