Cloud Infrastructure Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCloud Full time $100,000 - $130,000
Job Description

We are seeking a skilled Cloud Infrastructure Specialist to join our team. As a key member of our customer success department, you will be responsible for ensuring that our customers receive the best possible experience with our vast array of cloud-based products and services.

Responsibilities
  • Onboard new customers and introduce them to our cloud infrastructure solutions.
  • Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
  • Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
  • Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
  • Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams.
Requirements
  • A minimum of 5 years of work experience with a strong relation to IT and exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
  • Excellent presentation skills with the ability to guide a conversation about complex software.
  • Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
  • A true team player capable of interacting with all departments and at all levels, both internally and externally.
  • Knowledge of agile methodologies.
What We Offer
  • A competitive compensation package that reflects your skills and experience.
  • An annual bonus or commission based on performance.
  • A personal learning and development budget of USD 2,000 per year.
  • Distributed work environment with twice-yearly team sprints in person.
  • Prioritized travel opportunities to meet colleagues and attend company events.
About Us

We are a pioneering tech firm at the forefront of the global move to open source. As the leading provider of open-source solutions, we are changing the world of software by providing innovative and reliable cloud infrastructure products and services.

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