Process Improvement Strategist

7 days ago


Melbourne, Victoria, Australia Dental Corporation Full time

Become a key player in driving business efficiency and customer satisfaction as a Process Improvement Strategist with Dental Corporation. With our Customer Process and Continuous Improvement team growing, we're seeking experienced professionals to lead and deliver improvement initiatives across end-to-end customer processes.

About the Role

You'll coordinate with various teams, including CX, operations, technology, data science, finance, and risk management, to review and optimize core processes. Your expertise in problem-solving, leading cross-functional teams, and Lean Six Sigma process methodologies will be crucial in enhancing our business capabilities.

Key Responsibilities
  • Identify and prioritize process improvement opportunities through reviews and collaboration.
  • Implement process improvement initiatives and support process owners with Lean Six Sigma tools.
  • Provide coaching on waste elimination and data-driven decision-making.
  • Govern, report, and embed sustainable improvements while fostering collaboration and communication.
Your Background

We're looking for individuals with a minimum of 5+ years' experience in business and process improvement or continuous improvement gained within an insurance, financial services, healthcare, or similarly regulated industry. Advanced experience in leading Lean Six Sigma process methodologies and tools is essential, along with strong analytical, communication, and MS Office skills.

About Dental Corporation

Dental Corporation is an international healthcare group committed to helping people live longer, healthier, happier lives. We operate in Australia, New Zealand, and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services. Our people reflect the diversity of our community, and we welcome applicants from all cultural backgrounds, genders, and abilities.

We offer a competitive salary of $120,000 - $150,000 per annum, plus a range of benefits, including reduced private health cover, study leave, volunteering options, and access to our partnerships program. If you're passionate about driving business efficiency and customer satisfaction, join us and take the first step towards a rewarding career.



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