Customer Service Ambassador

2 weeks ago

Perth, Western Australia beBeeCustomer Full time $70,000 - $95,000
Job Description:

We are seeking a highly skilled Customer Service Ambassador to join our team. As the first point of contact for both internal and external customers, you will provide exceptional customer support, advice, and information.

This role serves as the gateway to our services, and we require someone who can effectively handle general and specialized queries, escalating issues where necessary.

You will work closely with our teams to develop and implement practices and procedures that drive continuous improvement, and assist in creating an effective knowledge base to enhance team capabilities.

Your key responsibilities will include managing administrative duties related to our facility, providing administrative support to the Training Delivery and Support Services Area, and identifying potential risks, issues, or trends to mitigate risks.

Requirements:

  • Demonstrated extensive experience in a front-line, high-volume customer service environment.
  • Excellent communication skills and customer service experience.
  • Strong organizational skills with the ability to multitask effectively.
  • Ability to manage administrative responsibilities efficiently.
  • Competence in digital systems and technology, including MS Office suite (Outlook, Word, Excel) and internet browser.
  • Demonstrated ability to adapt to and support customer service objectives.
  • High-level written and verbal communication and interpersonal skills.
  • Ability to work within a team environment and independently.

Benefits:

  • Opportunity to contribute to powering a cleaner energy future.
  • Career development and promoting a healthy work-life balance.
  • Range of perks and opportunities, including salary packaging, social club activities, and discounted health insurance and gym membership.
  • Award-winning employee recognition and benefits program.
  • Innovative team culture enabling the transition to renewable energy and decarbonization.

What We Offer:

  • Over 50% of our employment opportunities driven by career progression.
  • The opportunity to purchase up to four weeks of additional leave per year.
  • Two wellness leave days each year.

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