Customer Service and Sales Expert

3 weeks ago


Sunshine Coast, Australia Telstra Full time

At Telstra, we're looking for a talented Retail Sales Consultant to join our team on a Part Time basis in our Kawana Waters store.

About the Role

We're an iconic Aussie brand with a global footprint, and our purpose is to build a connected future so everyone can thrive. As a Retail Sales Consultant, you'll be passionate about delighting our customers through outstanding customer service, providing an exceptional in-store customer journey, and empowering customers by identifying the products and services they need to transform their telecommunications experience.

Key Responsibilities

  • Provide exceptional customer service, building strong relationships with our customers and identifying their needs to deliver tailored solutions.
  • Stay up-to-date on the latest cutting-edge tech and gadgets, using your knowledge and consultative service superpowers to support and provide solutions for our customers.
  • Work collaboratively as part of a fast-paced, busy retail environment, spinning plates and providing excellent customer service.
  • Meet and exceed sales targets and KPIs, using your drive and progressive sales approach to achieve success.

What You'll Get

We have a tonne of great benefits here at Telstra, from thousands of training and career-growth opportunities, to exclusive discounts across hundreds of brands and partners. You'll also enjoy:

  • Team performance-related commission, with your first 2 months guaranteed, while you're getting up and running
  • 30% off Telstra services
  • Continuous training from management, to keep enhancing your skills and helping you grow
  • Telstra SIM card
  • Exclusive discounts and offers across 240 brands and partners
  • 16 weeks paid parental leave for primary and secondary carers

About You

To succeed in this role, you'll need:

  • To be able to easily build a connection with a variety of new and existing customers
  • To quickly develop customised solutions for customers
  • To have a drive to reach (and exceed) sales targets and KPIs
  • To be hungry to learn and grow within the role (and beyond)
  • To have experience in a customer-facing role
  • To love being in a fast-paced, busy retail environment, where you can spin plates, while still providing excellent customer service

Ready to Thrive?

If you're passionate about delivering exceptional customer service and sales, and you're looking for a rewarding career with a market leader, we'd love to hear from you.


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