Customer Service Manager

4 days ago


Port Douglas, Queensland, Australia Travel + Leisure Co. Full time

About Us

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.

We are committed to delivering exceptional customer experiences through our team members who embody the spirit of innovation, creativity, and dedication.

Job Summary

The Front Office Supervisor will play a key role in ensuring the efficient day-to-day operation of the Reception desk, including greeting and registering of owners and guests, providing information to local area attractions, administration, as well as managing any guest issues that may arise.

This role requires a strong leader who can build, develop, train, and lead a team proactively to promote high levels of customer service.

Key Responsibilities

  • Ensure the smooth operation of the Reception desk, including managing check-ins and check-outs, responding to guest inquiries, and resolving any issues that may arise.
  • Lead and motivate a team of front office staff to deliver exceptional customer service and achieve sales targets.
  • Develop and implement processes to improve efficiency and productivity within the front office department.
  • Collaborate with other departments to ensure seamless communication and delivery of services to guests.
  • Conduct regular performance reviews and provide coaching and training to team members to enhance their skills and knowledge.

Requirements

To be successful in this role, you will need:

  • Proven experience in a front office supervisory role, either as a Team Leader, Shift Supervisor, or Duty Manager (3 years).
  • Knowledge of hotel property management systems, Opera preferred.
  • Excellent communication and interpersonal skills, both written and verbal.
  • Ability to work under pressure and multitask effectively.
  • Strong leadership and team management skills, with the ability to motivate and inspire a team to deliver exceptional results.


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