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Customer Service Representative

2 months ago

Arndell Park, New South Wales, Australia Conquest Recruitment Group Full time

{"h1": "Customer Service Officer Job Details", "p": "Conquest Recruitment Group is seeking a skilled Customer Service Officer to join our team. As a key member of our customer service team, you will be responsible for providing top-notch service and support to customers across the country. Your priority will be handling phone calls and emails from franchisees, industrial customers, and distributors.

Responsibilities:

* Handle enquiries relating to sales orders, products, and parts availability and pricing, product specifications, and general information
* Provide technical product information, including parts identification, researching information, etc.
* Update and maintain relevant information in the ERP system
* Prepare quotations, process orders, liaise with various stakeholders, and follow up to complete orders

Requirements:

* Trade qualified, subject matter expert in automotive tools and parts
* Mechanical aptitude and automotive interest, ideally with knowledge in interpreting, researching, and communicating technical products and parts
* Savvy computer skills, including MS Word, MS Outlook, and quick to learn new systems and procedures
* Strong attention to detail, administration, and time management skills
* Excellent communication skills, both written and verbal

What's on Offer:

* Generous salary range of $70-$85k plus super, depending on experience
* Work close to home in Arndell Park
* 9am-5.30pm, M-F
* Genuine career progression
* Friendly and supportive team and management
"}