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CX Program Director

1 week ago

Melbourne, Victoria, Australia PEXA Full time

As a leading player in the digital settlement platform space, PEXA is always looking for talented individuals to join our team. We're currently seeking a skilled Voice of Customer Lead to help us drive business growth, cost reduction and improve customer experience across products, services and channels.

The ideal candidate will have a strong background in customer experience, market research, marketing, insights, or data and analytics. They'll be responsible for analyzing and synthesizing Voice of Customer data, designing and implementing a Next Best Action program, and sharing impactful insights with stakeholders.

  • Developing and executing a customer-centric strategy
  • Managing day-to-day operations of the Voice of Customer program
  • Fostering a culture of continuous improvement
  • Collaborating with cross-functional teams
Why Work with Us?
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • Competitive salary and benefits package
  • Flexible working arrangements

At PEXA, we're committed to supporting your growth and wellbeing. Join us and discover a career that's right for you