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Clinical Services Manager

2 months ago

Brisbane, Queensland, Australia Deaf Connect Full time
About the Role

Deaf Connect is seeking a highly skilled and experienced Manager to lead and manage the activities of the Therapy Services division. As a key member of our leadership team, you will be responsible for ensuring the consistent delivery of high-quality clinical services across Australia.

Key Responsibilities
  • Leadership: Provide strategic leadership and guidance to the Allied Health Team Leads and Clinical Managers to support the oversight of day-to-day workforce and service delivery operations and projects.
  • Recruitment: Oversee and manage recruitment, onboarding, and induction activities for new hires and student placements.
  • Staff Training & Development: Coordinate onboarding and facilitate ongoing training and professional development, ensuring KPIs are met.
  • Continuous Improvement: Provide input into workplace innovation and improvements, focusing on the growth and development of scalable systems and processes across the service.
  • Day-to-day operations: Develop, maintain and enhance the operational model for the Therapy team, including monitoring client satisfaction, ensuring adherence to clinical best practices, and attracting clients to Deaf Connect services.
  • Quality Assurance: Ensure all clinical and allied health staff provide up-to-date professional registration information, mitigating risk where required.
About You

We are looking for a highly motivated and experienced professional with a strong background in clinical leadership and management. You will have a proven track record of delivering high-quality services and a passion for making a difference in the lives of Deaf, deafblind, and hard of hearing Australians.

Key skills and experience include:

  • Proven leadership and team management experience, particularly within a clinical or allied health setting.
  • Strong operational management skills, including experience in managing day-to-day operations and effectively handling service demand and staffing needs.
  • Demonstrated commitment to delivering high-quality, client-focused services, with a strong understanding of clinical best practices.
  • Strong interpersonal and communication skills.

We encourage you to apply if you have a strong passion for making a difference in the lives of Deaf, deafblind, and hard of hearing Australians and have the skills and experience to lead and manage our Therapy Services division.