Dynamic Operations Leader
6 days ago
**Job Description:**
- As the key leader for operations teams, drive process improvements, collaborate with stakeholders, and deliver exceptional customer experiences.
Key Responsibilities:
- Operational Management: Oversee weekly planning adjustments and manage disruptions to ensure safe and timely services. Handle unplanned services and customer needs, review and submit reports on time.
- Policy Implementation and Compliance: Implement and monitor company policies and procedures across operations teams, focusing on safety. Improve bus operations processes to meet regulatory compliance and client KPIs.
- Incident Management and Improvement: Investigate operational incidents and implement improvements to prevent recurrence. Manage operational KPI reporting and performance data, initiate corrective actions as needed.
- Stakeholder and Workforce Management: Build and maintain professional relationships with key stakeholders. Manage the driver workforce plan, mitigate risks, and oversee budget targets.
- Leadership and Culture: Lead by example and support managers and employees. Promote a health, safety, and environment culture, monitor HSE performance, and ensure resources are adequate.
Requirements:
- A proven leader accountable and strategic.
- Contract management, decision-making, negotiation, and stakeholder coordination skills.
- Attention to detail, task prioritization, and the ability to drive accountability and build effective teams.
- Experience in transport is preferred.
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