Returns Specialist

3 weeks ago

Northern Beaches Council, Australia Maui Jim Full time

Job Summary:

We are seeking a highly organized and detail-oriented Returns Clerk to join our team at Maui Jim. As a Returns Clerk, you will be responsible for accurately processing credit memos in SAP, inspecting returned sunglasses, and cleaning and evaluating damages to code and enter information into SAP.

Main Responsibilities:

  • Provide exceptional customer service to all customer inquiries regarding credit and returns.
  • Receive, inspect, and analyze all returned Maui Jim and Zeal products for damages and reason for return.
  • Clean sunglasses and process for credits, inventory, and breakdowns of merchandise for stock.
  • Determine return stock for account credit or non-credit.
  • Understand the impact of credits on financial statements and inventory.
  • Accurately enter all return codes and information into SAP in a timely manner.
  • Maintain an average of 19 entries per hour.
  • Perform weekly inventory of product on returns cart.

Additional Duties:

  • Cross-train and backup any position in the department as needed.
  • Perform all other work-related duties as requested or required.

Requirements:

This role requires strong organizational skills, attention to detail, and excellent communication skills. The ideal candidate will be able to work independently and as part of a team, and will have a strong understanding of SAP and inventory management.

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