Travel Industry Leadership Opportunity

3 weeks ago


Canberra, ACT, Australia FCM Full time

FCM Travel Solutions is the business travel partner of choice for large national, multinational and global corporations.

A Team Leader plays a crucial role in driving customer and people-related outcomes and business goals.

The successful candidate will lead with a customer-centric mindset, display sound commercial and business sense, and be instrumental in the development and performance of their people and the growth, profitability and retention of their customers.

This leadership opportunity requires someone who can build and nurture relationships both internally and externally for the betterment of the FCM brand.

Key Responsibilities
  • Drive team and area business plans, key performance indicators and key business deliverables
  • Maintain the financial health of the business
  • Develop multi-level relationships with internal and external customers
  • Identify gaps and opportunities for continuous improvement
  • Assess, troubleshoot and provide solutions to various customer scenarios
  • Ensure all functions deliver a compelling customer experience to maximise retention and satisfaction
  • Deliver FCM's marketing and product strategies and optimise them within the area
Requirements
  • Extensive travel industry experience
  • Previous leadership experience in a customer-facing role
  • Drive and ambition to achieve and exceed goals
  • Superior presentation and negotiation skills
  • Ability to encourage and support team member development
  • High emotional intelligence
  • Sound business acumen
What You'll Get
  • Uncapped incentives
  • Flexible work-life balance with hybrid arrangements
  • Free health and wellness consultations
  • Free financial planning consultations
  • Award-winning Flight Centre employee benefits
  • Global career advancement/travel opportunities
  • Leadership programs & further education, training and development
  • Giving Bank & Volunteer Leave
  • Employee share scheme
  • Travel discounts on flights, hotels and insurance


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