Hotel Concierge Expert
4 days ago
About Rydges Hotels
Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand. With a refreshingly down-to-earth approach, we provide genuine local hospitality with quality essentials alongside our trademark 'too easy' service.
A Day in the Life of a Hotel ConciergeThe iconic Esplanade Hotel Fremantle by Rydges is seeking a skilled Concierge/Porter to join their team. As a key member of the Front Office team, your role will be to coordinate arrival and departure services for our guests.
- Deliver exceptional personal service to all hotel guests and patrons.
Maintain the foyer and entrance of the hotel, ensuring that guests' luggage is delivered or received promptly and taken care of with ease and efficiency. Offer parking options and facilitate registration at the hotel's preferred DRIVO carpark. Upon request, make reservations at local establishments such as restaurants, businesses, attractions, and other entertainment venues.
Key Responsibilities- Greet clients when they enter the building and guide them to their designated areas.
- Assist the team with on-site events including weddings, business fairs, and corporate meetings.
As a valued member of the Rydges team, you'll enjoy:
- Incredible team member discounts from day one.
- 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Australia and NZ's largest and most diverse experiences company.
- Able to process important queries and manage customer expectations in a polite and friendly manner.
- Great Customer Service skills, including answering telephones and responding to email enquiries.
A competitive salary of approximately $65,000 per annum reflects the skills and experience required for this exciting opportunity.
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