Project Manager of Installations Specialist

7 days ago

Brisbane, Queensland, Australia GE HEALTHCARE Full time
Job Description

GE Healthcare is seeking a highly skilled Installation Project Manager to join our team. As a key member of our installation team, you will be responsible for driving customer satisfaction by acting as the main focal-point during all stages of a new installation, relocation, and major upgrades for GE Healthcare Imaging equipment.

The successful candidate will apply a consultative, problem-solving, and customer-focused approach to the installation using best practice project management methodologies. Leadership skills will be essential in engaging teams, resolving issues, and maintaining high-quality and safety standards throughout multiple projects.

Key Responsibilities
  • Support Sales Teams: Collaborate with sales teams as installation focal-point during site inspections and tender responses.
  • Drive Customer Experience: Drive an outstanding customer experience and installation efficiency through constant communication, site presence, and creative problem-solving.
  • Project Coordination: Support ideas, designs, vendors, site availability, and access, including scope, budgets, and scheduling from initial idea stages through final acceptance by the customer.
  • Business Partnership: Act as a business partner, liaising between customer, property managers, design team, sales team, and installation contractors to ensure proper and timely completion of the installation process.
  • Project Documentation: Document and take ownership of project changes as and when necessary, tracking project changes and ensuring they are processed and formalized within the agreed timeframes.
  • Project Close-Out: Responsible for completion of project close-out reports, identifying project lessons learned, project schedule/cost variances, and causes, as well as improvement needs for future projects.
  • On-Site Construction Management: Periodically act as on-site construction manager for smaller equipment projects with durations of 1-3 weeks.
  • Customer Communication: Conduct daily/weekly/monthly meetings with client personnel throughout design stages, start-up, performance testing, and final acceptance until full handover to customers.
  • Relationship Management: Develop and manage relationships with key local builders and 3rd-party vendors.
  • Safety Compliance: Ensure compliance and documentation of all applicable safety requirements.
  • Customer Needs Analysis: Analyze customer needs and operations and incorporate this into estimates for additional services/features/installation.
  • Technical Expertise: Provide knowledge of drawings, specifications, scopes of work, and scheduling, periodically acting as customer support on construction/projects-related inquiries/decisions.
  • Design Procurement: Facilitate designs procurement and construction drawings documents in collaboration with our design center.
  • Business Intelligence: Track, compile, and organize data, driving business intelligence reports from projects perspective.
Quality Specific Goals
  • Quality Awareness: Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
  • Quality Training: Complete all planned Quality & Compliance training within the defined deadlines.
  • Quality Reporting: Identify and report any quality or compliance concerns and take immediate corrective action as required.
  • Order and Configuration Quality: Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity, and that all requirements are tied to documented customer inputs.
  • Continuous Improvement: Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.
Qualifications and Experience
  • Education: Bachelor's degree in Engineering, Construction Management, or Project Management Certification (e.g., PMP).
  • Background: Background in architecture or construction contracting.
  • Experience: 5+ years' project management experience delivering highly complex and technical projects.
  • Skills: Demonstrated experience working on projects, including developing and implementing project plans and activities, and reporting against key project milestones.
  • Language: Excellent command of written and spoken English.
  • Time Management: Demonstrated time management skills with an ability to manage and work with pre-determined and often conflicting timelines.
  • Technical Expertise: Sound technical expertise in Health and Safety and Compliance rules and specific sector/market regulations relevant to project portfolio.
  • Customer Service: Demonstrated customer service experience working in a clinical environment.
  • Communication: Ability to communicate complex technical issues in a customer-friendly and solutions-oriented manner.
  • Negotiation: Ability to negotiate and communicate with a range of internal and external stakeholders and objectivity in decision-making.
  • Lean Management: Lean Management Experience.
  • Change Management: Change Management Agent.
  • Valid Motor Vehicle License: Valid motor vehicle license.
Desired Characteristics
  • Business Acumen: Strong business acumen and domain expertise in imaging/radiology market dynamics and ANZ macro environment.
  • Project Management: Demonstrated experience with large-scale project management in construction, healthcare IT, or medical equipment installations where deadlines were met on or ahead of schedule.
  • Problem-Solving: A calm, analytical, and customer-oriented approach to problem-solving (ability to manage and resolve conflict, communicate issues, and propose solutions).
  • Independence: Ability to work independently managing multiple projects and competing priorities to meet scheduled completion dates and customer expectations.
  • Interpersonal Skills: Excellent analytical, interpersonal, influencing skills with the ability to communicate with employees and customers at all levels.
  • Formal Coursework: Formal coursework in project management.
  • Software Skills: Working knowledge of Microsoft Windows and Office Applications, proficient in project management software such as MS Project and Salesforce, and proficient with design tools such as AutoCAD.
  • Travel: Overnight travel is to be expected, and travel throughout ANZ may be necessary while making use of collaborative technologies.

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