Security Officer

2 weeks ago

Perth, Western Australia MSS Security Pty Ltd Full time

About MSS Security

MSS Security Pty Ltd is a leading security company in Australia, with a national presence and a reputation for delivering high-quality services to some of the country's most high-profile sites. Our company values include a strong focus on people and culture, extensive development opportunities, stability and certainty in roles, and a collaborative and achievement-focused work environment.

Job Summary

We are seeking a skilled and experienced Security Officer to join our team. As a Security Officer, you will be responsible for ensuring the safety and security of our clients' sites, as well as providing excellent customer service and support to our clients and employees.

Key Responsibilities

  • Deliver training and other programs to MSS employees and contractors, specifically related to working in the healthcare environment
  • Ensure all security officers are compliant with MSS Security and customer SLA requirements
  • Liaise with MSS Management and clients to investigate incidents, injuries, or other events at sites
  • Assist Management with resolving issues on site
  • Assist Business and Operations Managers with conducting disciplinary action for minor breaches
  • Ensure all personnel conform to company policy, including Security Officer Standing Instructions, Site Standing Orders, and other instructions
  • Conduct regular site visits to ensure Site Operating Procedures are updated and maintained
  • Ensure all sites are equipped with adequate communications
  • Ensure the effective and efficient management, maintenance, and distribution of radio communications
  • Review sites regularly to ensure procedures are aligned with site risk factors
  • Conduct security and firearms checks in conjunction with period audits
  • Provide advice, counseling, and guidance to personnel on risk and performance management issues
  • Ensure all security officers are correctly uniformed and licensed
  • Deliver uniforms to sites as needed
  • Promote customer service by providing courteous and helpful assistance to client inquiries
  • Ensure prompt attention is given to any customer dissatisfaction by communicating with the relevant Manager
  • Be aware of and follow company policy and procedures regarding Health, Safety, and Environment
  • Report and recommend solutions for non-compliances detected that may affect the quality of service provided

Employee Engagement

  • Identify training and development needs
  • Provide employees with feedback and recognition
  • Identify and rectify employee issues
  • Provide guidance, coaching, and professional development
  • Communicate effectively with stakeholders
  • Achieve a positive employee relations environment where employees are engaged and motivated
  • Provide positive leadership by example to all field personnel
  • Provide backup and 'last resort' coverage of shifts in critical circumstances
  • Attend to site emergencies, incidents, and accidents and accompany injured workers to medical assistance
  • Complete daily shift reports, including issues, actions, and possible market intelligence
  • Ensure all mandatory training modules are completed
  • Perform other duties as required by Management

How to Apply

MSS Security is an Equal Opportunity Employer. We value the unique backgrounds, experiences, and contributions of each person and encourage and celebrate diversity. We are proud to be certified by the Workplace Gender Equality Agency, a partner and supporter of Veterans employment, and honored to have an endorsed REFLECT Reconciliation Action Plan.

Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your cover letter and CV.

To give yourself the best opportunity to progress your application, please outline in your cover letter how your skills and experience meet the role requirements.

Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.

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