Growth Manager

1 week ago

Brisbane, Queensland, Australia beBeeBusiness Full time $90,000 - $120,000
Job Description

An exciting opportunity exists for an experienced Sales/Account Manager to grow our team.

About Us: We are Australia's largest online freight marketplace, matching the need to move anything, anywhere, with the best trucking company to get it done – efficiently and effectively. We use technology to take the hassle out of freight.

Key Responsibilities:

  • Customer Onboarding & Management: Work closely with the Customer Service team to receive and convert leads into active customers, and introduce them to our platform.
  • Customer Onboarding & Education: Guide new customers through account setup, platform features, and best practices. Provide ongoing training resources and support if required.
  • Account Management: Conduct quarterly business reviews (QBRs), monitor performance, increase cross-sell and address any service issues or additional needs.
  • New Business Acquisition: Lead Generation & Outreach, Identify and pursue potential business customers through networking, industry events, partnerships, and direct outreach. Sales Pipeline Management: Convert leads into active customers on our platform. Negotiate service terms, clarify rates, and finalize onboarding.
  • Growth Targets: Meet or exceed quarterly and annual targets for new business sign-ups and revenue generation.
  • Referral to Managed Services: Seamlessly transfer complex customers to the Managed Services division, ensuring accurate handover of requirements and maintaining positive customer experience.
  • Rate Updates & Monitoring: Continuously review, source and update freight rates on our platform to assist with new business acquisition. Negotiate rates to ensure competitiveness for our customers. Monitor market trends and collaborate with Transport Providers to remain competitive.
  • Performance Tracking: Evaluate the impact of rate changes on volume, margin, and customer satisfaction. Adjust strategies to optimize outcomes.
  • Transport Provider Onboarding: Integration Support, Coordinate with internal teams (e.g., IT or Operations) to ensure Transport Providers' systems and/or rates integrate effectively with our platform. Verify that Transport Providers meet our compliance standards (insurance, safety, licensing, etc.) and maintain accurate onboarding records. Introduce Transport Providers to our platform to assist with onboarding.

Additional Duties:

  • Work with product and operations teams to enhance the Business platform's features and customer experience.
  • Identify areas for operational efficiency, automation, or enhanced customer experience, and propose solutions.
  • Provide regular reports on business customer acquisitions, platform usage, revenue performance.

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