Retail Operations Manager

6 days ago


Perth, Western Australia Coles Full time

This is an excellent opportunity to take your retail leadership experience to the next level. As a Click&Collect Manager, you will be accountable for the day-to-day running of our online department, working closely with colleagues to ensure seamless integration between in-store and online operations.

About the Role

The online department is responsible for selecting and packing online orders in-store, which are then collected by customers or delivered via our vans. Key responsibilities include coaching and developing your team, meeting sales targets, and maintaining high standards of visual merchandising, safety, compliance, and stock management.

You will also be responsible for driving a one-team culture that recognises and celebrates success, and contributing to a customer experience that is welcoming and inspiring for our customers, team members, and community.

About You
  • You have leadership experience and the ability to coach and develop your team.
  • You can take a team approach to meeting sales targets, cost control, and rostering needs.
  • You keep things simple and inspire customers by ensuring that Coles' visual merchandising, safety, compliance, and stock management standards are met.
  • You are customer-obsessed and continually seek to better understand our diverse customers.
  • You drive a one-team culture that recognises and celebrates success.
Benefits
  • We offer 5% discount all year round on supermarket and liquor online and in-store purchases, as well as additional periods of double discount throughout the year.
  • Eligible team members receive recognition through our digital recognition platform 'mythanks', where points can be redeemed for exciting gifts and electronic gift cards from various retailers.
  • We provide comprehensive induction, management, and people leadership training to help you thrive in this role and beyond.
  • Novated car leases are available for eligible team members.
  • Our annual team member share plan offer allows eligible team members to make pre-tax salary sacrifice deductions to purchase Coles Group shares.
  • We offer paid parental leave to support team members in balancing work and family life.


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