
Taxation and Superannuation Client Liaison Specialist
1 week ago
We are seeking highly motivated and client-focused individuals to join our Frontline Operations team in a variety of roles.
Key Responsibilities:- Assist clients through various channels, including phone, web chat, email, paper, and online portals, to help them meet their taxation, superannuation, and registration obligations.
- Understand individual client circumstances and provide tailored advice aligned with current legislation, policy, and procedures.
- Engage in meaningful conversations to support and facilitate clients' payment, lodgment, and registration outcomes.
- Navigate challenging interactions with empathy and professionalism, including support for vulnerable clients and those experiencing hardship or crisis.
- Passionate and client-focused mindset.
- Excellent communication and interpersonal skills.
- Able to work effectively in a team environment.
- Ability to navigate complex information systems and technology.
- Strong problem-solving and analytical skills.
- Opportunity to make a positive impact on the community.
- Collaborative and supportive team environment.
- Ongoing training and development opportunities.
Roles may be offered on an ongoing or non-ongoing basis in various locations across Australia. A merit pool may be formed and used to fill future similar vacancies in these locations and other locations within the same metropolitan area.
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