Kia Service Advisor Opportunity
2 weeks ago
Peter Warren Automotive Holdings is one of Australia's largest multi-franchise automotive dealer groups, founded in 1958.
We have expanded across South West Sydney, North Shore, Regional NSW, Northern NSW, Melbourne and throughout South East Queensland.
Our company covers all aspects of vehicle ownership with some of the finest vehicle brands in the world.
We are focused on growing and developing a career path for all our employees across NSW, VIC and QLD.
We are seeking a driven and enthusiastic Service Advisor to join our Service team at Kia on a full-time basis in Warwick Farm.
About the RoleYou will thrive on challenges, excel in a team environment, and demonstrate outstanding customer service skills that elevate our service standards as a Service Advisor.
- Serve as the first point of contact for customers, assessing their needs.
- Liaise with the workshop and parts departments.
- Provide quotes for repair jobs and ensure customers receive exceptional service.
- Meet and exceed manufacturers' CSI targets.
The successful candidate will be responsible for:
- Serving as the primary point of contact for customers, providing exceptional service and resolving any issues promptly.
- Liaising with the workshop and parts departments to ensure seamless communication and efficient job completion.
- Providing accurate quotes for repair jobs and ensuring customers receive transparent and fair pricing.
- Meeting and exceeding manufacturers' Customer Satisfaction Index (CSI) targets through consistent delivery of high-quality service.
To be successful in this role, you will need:
- Experience in retail automotive service, preferably with a strong understanding of Kia vehicles.
- Excellent customer service skills, with the ability to communicate effectively with customers and colleagues.
- Automotive technical knowledge, particularly in relation to Kia models.
- Familiarity with ERA-Power DMS, or a willingness to learn.
- Punctuality, reliability, and strong organisational skills.
- A professional attitude and ability to work effectively in a team environment.
- A current driver's licence.
- Attention to detail and a commitment to delivering high-quality results.
- Residency entitlements in Australia, allowing you to work legally in the country.
We provide:
- An Employee Assistance Program (EAP) to support your mental health and wellbeing.
- A Training Pathway and Growth opportunities to develop your skills and advance your career.
- A supportive environment with ongoing feedback and guidance from experienced colleagues.
- Discounted Bupa Private Health Insurance to protect your health and wellbeing.
- Exclusive discounts with our Samsung Partnership Program, saving you money on technology and lifestyle products.
- Discounted Gym memberships to promote a healthy work-life balance.
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