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ICT Service Designer
2 months ago
Talent International is partnering with a large government organisation to source an experienced ICT Service Design professional.
Key Responsibilities:
- Develop and design ICT service models that align with business requirements and strategic goals.
- Create and document service design blueprints, including process flows, service interfaces, and user interactions.
- Collaborate with business stakeholders, users, and technical teams to gather requirements and understand service needs.
- Apply user-centered design principles to create services that enhance user experience and satisfaction.
- Design and implement service enhancements to address performance issues, user feedback, and changing business needs.
- Communicate service design concepts and solutions to both technical and non-technical stakeholders.
- Define and monitor service performance metrics to ensure services meet defined goals and user expectations.
Requirements:
- Strong understanding of service design principles and methodologies.
- Ability to collaborate with cross-functional teams and stakeholders.
- Excellent communication and problem-solving skills.
- Experience with service design tools and technologies.
What We Offer:
- A 12-month contract with strong possible extension thereafter.
- A hybrid work arrangement in Canberra ACT.
How to Apply:
Please submit your CV in Word format only by clicking the "APPLY NOW" button below.