Customer Service Team Lead

5 days ago


City of Greater Geelong, Australia Kohl's Peru Full time

About the Job

As a Customer Service Team Lead at Kohl's Peru, you will be responsible for leading and supervising a team of associates to deliver excellent customer service. You will teach, coach, and develop your team members while ensuring consistent execution and operational efficiency.

Key Responsibilities

  • Lead and coach associates to achieve daily goals and objectives.
  • Train and develop associates on point of sale and customer service standards.
  • Meet or exceed individual and team goals, including credit, loyalty, and sales targets.
  • Maintain accurate inventory levels and support shortage mitigation efforts.
  • Oversee daily cash-related processes, including register balancing and voided transactions.

Requirements

  • Must be at least 18 years old and have prior experience in retail or a similar industry.
  • Strong verbal and written communication skills, with the ability to lead and motivate a team.
  • Flexible availability, including days, nights, weekends, and holidays.


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