Financial Operations Manager

3 days ago


Cairns City, Queensland, Australia Shangri-La Cairns Full time

About the Role:

As a key member of our Front Desk team, you will be responsible for managing all activities at the Reception Desk, as well as other hotel operations.

Responsibilities:

  • Lead the Front Desk operation and take direction from the Night Supervisor.
  • Maintain high-quality guest services to meet Shangri-La standards.
  • Discuss current and potential problems with the outgoing GSR at the start of each shift and complete a thorough handover.
  • Ensure the Reception Diary is read and record any necessary follow-ups during the shift.

Key Requirements:

  • Be aware of departures, arrivals, and vacant rooms available for sale at the start of each shift.
  • Action traces or roll them over to the next day if resolution is not possible.
  • Update Registration Cards for Check-Ins in Fidelio to Shangri-La standards before ending the night shift.
  • Work closely with the Night Supervisor to ensure hotel policies and procedures are followed.
  • Attend to guest needs throughout the night shift.
  • Successfully complete the Night Audit process.

What's in it for You:

  • A competitive salary and incentive scheme ($80,000 - $100,000 per annum) reflects your hard work and dedication.
  • Opportunities for career advancement within a global hotel brand.
  • Excellent staff benefits, including discounted car parking, generous accommodation benefits, and F&B discounts across the group.
  • Duty meals provided in a fully staffed and maintained staff canteen.
  • Laundered staff uniform.
  • The Shangri-La Academy offers lifelong development programs.
  • Chance to grow your career in a five-star hotel on the Cairns waterfront.


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