Financial Operations Manager
3 days ago
About the Role:
As a key member of our Front Desk team, you will be responsible for managing all activities at the Reception Desk, as well as other hotel operations.
Responsibilities:
- Lead the Front Desk operation and take direction from the Night Supervisor.
- Maintain high-quality guest services to meet Shangri-La standards.
- Discuss current and potential problems with the outgoing GSR at the start of each shift and complete a thorough handover.
- Ensure the Reception Diary is read and record any necessary follow-ups during the shift.
Key Requirements:
- Be aware of departures, arrivals, and vacant rooms available for sale at the start of each shift.
- Action traces or roll them over to the next day if resolution is not possible.
- Update Registration Cards for Check-Ins in Fidelio to Shangri-La standards before ending the night shift.
- Work closely with the Night Supervisor to ensure hotel policies and procedures are followed.
- Attend to guest needs throughout the night shift.
- Successfully complete the Night Audit process.
What's in it for You:
- A competitive salary and incentive scheme ($80,000 - $100,000 per annum) reflects your hard work and dedication.
- Opportunities for career advancement within a global hotel brand.
- Excellent staff benefits, including discounted car parking, generous accommodation benefits, and F&B discounts across the group.
- Duty meals provided in a fully staffed and maintained staff canteen.
- Laundered staff uniform.
- The Shangri-La Academy offers lifelong development programs.
- Chance to grow your career in a five-star hotel on the Cairns waterfront.
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