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Service Delivery Professional
2 weeks ago
About our business: We are dedicated to enhancing the quality of life for those we serve.
Job Overview:- Leverage strong communication skills to manage new client inquiries and deliver exceptional first impressions
- BUILD trusted relationships with clients, families, and referrers through empathy and professionalism
- Represent our company at client meetings, presentations, expos, and community events
- Manage referral networks, client inquiries, and service delivery to meet growing client needs
- Conduct daily outreach visits to referral sources
- Guide clients through care service options and facilitate service contract negotiations
- Develop strong business relationships with referral sources and generate leads to increase service uptake
- Maintain detailed activity tracking and client notes in the CRM system
- Work towards set sales KPIs including referral visits, face-to-face meetings, and conversion metrics
- Relevant tertiary qualifications
- Proven success in sales or business development (service industry experience essential)
- Outstanding communication, negotiation, and interpersonal skills
- High level of initiative, organisation, and self-motivation
- Ability to work autonomously across a diverse geographical area
- Police clearance (or willingness to obtain)
