Credit Operations Leadership Position

This is a pivotal leadership position within our organisation, offering the opportunity to shape the future of credit operations across Australia and Manila. As Senior Manager Credit Operations, you will drive operational excellence, customer service, and compliance.

You will be empowered to influence strategic decisions, foster a positive and inclusive workplace culture, and champion process improvements that enhance both team performance and customer outcomes.

• Play a central role in shaping credit operations strategy for a high-profile financial institution with a reputation for excellence in customer service and compliance.
• Benefit from flexible working arrangements, comprehensive training programmes, and opportunities for professional growth.
• Join an inclusive and collaborative team environment where your expertise in people leadership and credit management will be valued and developed.

Day-to-Day Activities:

As Senior Manager Credit Operations, you will oversee workflow allocation to maximise productivity, implement robust risk frameworks, develop innovative process improvements, guide complex decision-making, build strategic partnerships, present key insights externally, identify developmental needs, report on performance metrics, collaborate on audits, and ensure compliance with evolving regulations.

• Lead the Credit Team by managing workflows, resources, and fostering open communication styles that encourage collaboration and skill development.
• Drive the implementation and adoption of the Credit Risk Framework, including responsible lending policies, operational guidelines, and procedures to ensure compliance with regulatory standards.
• Own the end-to-end credit decision-making process for all product lines, maintaining high standards of accuracy, timeliness, and quality while promoting continuous improvement.
• Develop technology-based solutions and process enhancements that increase efficiency within the Credit Team and contribute positively to broader business objectives.
• Serve as a referral point for complex cases, policy interpretations, and escalated matters from Credit Officers and Team Leaders.
• Build strategic relationships across the business by providing insights on new services or products development and acting as a subject matter expert on emerging industry practices.
• Present confidently on credit policies, procedures, and collateral performance to external stakeholders.
• Identify training needs—both technical and non-technical—to uplift competency levels within the team through targeted development programmes.
• Report regularly to executive stakeholders on team performance metrics such as turnaround times and deal volumes.

To Succeed in This Role:

You will need extensive experience from senior roles within residential mortgage credit management, ideally spanning more than fifteen years, with deep exposure to people leadership over at least a decade.

• Degree qualification in Commerce, Banking, Law, or Risk Management is desirable but not mandatory if equivalent experience can be demonstrated.
• At least 15 years' proven experience in senior credit management roles within the residential mortgage industry is essential for success in this role.
• A minimum of 10 years' experience in people management or people leadership positions is required to effectively lead cross-functional teams.
• Professional accreditation relevant to credit management or risk assessment would be advantageous but not compulsory.
• Advanced analytical skills enabling you to interpret complex data sets for informed decision making are highly valued.
• Demonstrated commercial acumen with strategic planning abilities that align operational activities with broader business objectives is expected.
• Exceptional communication skills—including presentation abilities—are necessary for engaging internal stakeholders as well as external partners.
• Proven track record in project management with strong time management capabilities ensures successful delivery of initiatives under tight deadlines.
• Experience implementing process improvements using technology-based solutions will help drive efficiencies within the team.

We offer an inclusive work environment where every employee's contribution is recognised. With flexible working opportunities tailored to individual needs, you'll enjoy genuine work-life balance alongside opportunities for professional growth.

We invest heavily in ongoing training programmes so you can continually expand your knowledge base while advancing your career.

If you're ready to take your career in credit operations leadership to new heights within a supportive environment that values your expertise, apply now.