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Technical Support Specialist for Milling and Grinding Equipment

2 months ago

Brisbane, Queensland, Australia 309 FLSmidth Pty. Ltd. Full time
Job Title: Technical Support Engineer- Upgrades and Rebuilds Milling

We are seeking a highly skilled Technical Support Engineer to join our Upgrades and Rebuilds team for Milling and Grinding Equipment. As a key member of our global team, you will provide technical support to our customers, ensuring the successful implementation of upgrades and rebuilds.

Key Responsibilities:
  • Provide technical support to customers for Milling and Grinding Equipment upgrades and rebuilds
  • Maintain and grow the engineering database of upgrades and rebuilds in our central global engineering system
  • Work with fabricators to ensure high-quality solutions are delivered on time and according to FLS specifications
  • Provide technical support to entire U&R teams, including Upgrade Packages & Rebuilds (GSLMs), Proposals, Audits & Studies, Exchange teams, and regional site sales and professional services teams
  • Play a key role in preparing technical scope and assessing the feasibility of proposed solutions
  • Respond to medium-complexity technical inquiries, equipment installation, and provide technical product specifications
  • Identify the technical spec of supported and obsolete Milling & Grinding or components, handling technical queries from proposals, GSLMs, procurement, and Audits & Studies teams
  • Assist in engineering data searches across various engineering archive platforms
  • May require working independently with general supervision, problems faced are difficult but typically not complex, may influence others within the job area through explanation of facts, policies, and practices
  • Support U&R design engineers to develop solutions in conjunction with product engineers, with engagement in all phases of offering L2O, O2O, and O2C
  • Actively contribute to the growth of the U&R business through a proactive focus on Rebuild and Upgrade opportunities in collaboration with region professional services, region site sales teams, and GSLMs
  • Work closely with Product BL engineers to ensure that U&R engineering solutions are in line with the next generation of products and Mission Zero objectives
  • Generate monthly reports for the U&R engineering manager, highlighting successes, identifying bottlenecks, and tracking key performance indicators (KPIs)
  • Promote a culture of personal and team safety, including others who may be affected by the company's operational activities
Requirements:
  • Product knowledge of Milling & Grinding (Horizontal Mill and High Pressure Grinding Roll)
  • Ability to interpret engineering drawings and test reports
  • Bachelor's degree in engineering (Mechanical, Manufacturing) preferred
  • Engineering certification would be an added advantage
  • Experience specifically with Milling & Grinding Equipment
  • Relevant experience in engineering software and tools like SolidWorks (Intermediate level), AutoCAD, PLM tools (Enovia) would be advantageous
  • Good communication skills and attitude
  • Coordination with global teams
  • Independent thinking with a structured approach to tasks
  • Team Work and Motivation
What We Offer:
  • Competitive remuneration package on offer
  • Work-life balance with a flexible work schedule so you can focus on professional and personal priorities
  • Development and training within a respected global OEM company
  • Access to salary packaging options to allow you to maximize your after-tax income
  • Employee Assistance Program for employees and immediate family
  • Purchased annual leave options
  • Paid Parental Leave
  • Access to a recognition and benefits platform
  • Involvement with community and charity initiatives
  • Annual flu vaccination

As an equal-opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, number of children, and photographs from your application materials