Customer Experience Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeRetention Full time $80,000 - $100,000
Customer Experience Specialist

This role focuses on designing and launching retention strategies to engage existing customers.

Key Responsibilities:
  • Develop end-to-end customer engagement plans for retention campaigns.
  • Manage campaign execution, overseeing timelines, risks, and collaborating with internal teams.
  • Act as the primary stakeholder contact to secure approvals and ensure seamless campaign delivery.
Requirements:
  • Minimum 3 years of experience in a customer-focused role with a focus on retention and customer experience.
  • Experience working within financial services or a regulated environment is essential.
  • Good attention to detail, resilience, and adaptability are required.
Benefits:
  • Opportunity to develop strategic relationships with stakeholders.
  • Collaborative work environment.
  • Promotion opportunities based on performance.

In this role, you will be responsible for developing and executing retention campaigns that drive customer satisfaction and loyalty. If you have a passion for customer experience and a strong background in retention marketing, we encourage you to apply.

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