Customer Service Representative

7 days ago


Welshpool, Australia Komatsu Australia Pty Ltd Full time
About the Role

We are seeking a highly skilled Customer Service Specialist to join our team at Komatsu Australia Pty Ltd. As a key member of our customer support division, you will play a pivotal role in servicing the diverse needs of our extensive customer base across the region.

Key Responsibilities
  • Handle all parts sales and inquiries for major mining customers, contractors of all sizes, and construction companies
  • Partner with a team of customer service professionals to deliver unparalleled service and meet customer expectations
  • Work in a fast-paced environment to resolve customer issues and provide exceptional service
  • Utilize intermediate to advanced computer skills with Microsoft suite to manage customer interactions and data
What We Offer
  • Predictable 8 hour shifts between weekdays, with 6 rostered weekends per year
  • A competitive remuneration package and zero-harm culture in the workplace
  • Opportunities for career progression and professional development within the customer support division and wider company
  • Access to company-funded benefits, including income protection insurance, corporate discounts, and referral programs
Requirements
  • Exceptional customer service and communication skills
  • Mechanical or parts knowledge advantageous, but not essential
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Intermediate to advanced computer skills with Microsoft suite
  • Current drivers' licence essential, forklift ticket advantageous but not essential
Why Join Us?

Komatsu Australia Pty Ltd is committed to creating a workplace where all our people thrive. We encourage people with diverse backgrounds to apply for this role and offer a range of benefits and opportunities for career growth and development.



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