Department Head

4 weeks ago

Canberra, ACT, Australia H&M Group Full time

Job Summary

As a Department Manager at H&M Group, you will play a key role in supporting the Sales and Profit goals by setting a plan for your department to deliver a Great Customer Experience in line with your store. You will ensure you have a Great Team and support their development, working with succession planning, talent development, and structured performance management for your team based on results, values, and leadership.

Key Responsibilities:

  • Regularly analyse and follow up Sales & Profit KPIs for your department and together with the Visual Merchandisers you take action to maximise sales.
  • Drive Hello Member program in line with country goals.
  • Ensure your department continuously meets H&M standards and follow this up using the Customer Experience Tool.
  • Together with your Visual Team, you ensure the implementation of the Commercial Handbook.
  • Evaluate and manage the performance of your team; give regular feedback, execute performance development reviews, development plans, follow-up, and take any appropriate action to improve performance and develop your team.
  • Actively work with a talent pipeline in your department to support the business and store needs.

Requirements:

  • Customer centric mindset.
  • Experience analysing commercial reports and formulating plans to maximise sales.
  • Strong organisational skills and the ability to prioritise multiple tasks based on the needs of our fast-paced business.
  • Demonstrates excellent communication and relationship building skills.
  • The ability to delegate, follow up, and provide straightforward feedback with the goal to coach and develop your team.
  • Previous leadership experience in a similar role with proven results in driving commercial KPIs and team development.

About H&M Group

H&M Group is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M Group.

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