Digital Platform Transition Specialist

2 weeks ago


Sydney, New South Wales, Australia Ethos BeathChapman Full time

Job Summary: We are seeking a skilled Customer Solutions Consultant to join our team at Ethos BeathChapman. This is an exciting opportunity for a professional to provide comprehensive support to clients during their migration to a new digital platform.

Key Responsibilities:

  • Oversee service delivery and support for clients in the designated industry portfolio, ensuring seamless onboarding to the digital platform.
  • Coordinate effectively between clients and Group Operations to facilitate a smooth transition.
  • Address client inquiries within established service standards, ensuring issues are resolved competently and ethically.

Key Capabilities and Experience:

  • Cultivate a deep understanding of key clients and their industry sectors to deliver exceptional service.
  • Maintain meticulous attention to detail in all communications with clients and Group Operations.
  • Demonstrate a strong commitment to service excellence and operational risk management.

Success Metrics:

  • Customer Service and Satisfaction: Measure customer satisfaction through external surveys and feedback, focusing on the Net Promoter Score (NPS).
  • Risk Management Metrics: Monitor various risk management indicators.
  • Service Delivery and Support: Evaluate performance against Service Level Agreements (SLAs) for service delivery and support.

About the Role: This is a 6-month contract with a high possibility of extension. The successful candidate will work closely with clients and Group Operations to ensure a seamless transition to the digital platform.



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