Health and Wellness Outreach Specialist
1 month ago
The Membership Consultant will be a key member of our team, responsible for attracting and engaging new members into the club. This individual will thrive in a fast-paced environment, have excellent communication skills, and a passion for helping others achieve their health and wellness goals.
Key Responsibilities- Execute daily outgoing calls to maintain club completed call to appointment percentage of 30% or higher
- Book daily appointments for club tours - Maintain 60% or higher appointment show percentage
- Action required calls from master spreadsheet call lists i.e. renewal/inactive spreadsheets
- Maintain minimum 80% pass mark on the 9 Step Sales Process in club assessments
- Utilise the club Master Spreadsheet to ensure all daily/weekly/monthly tasks are completed efficiently and to an acceptable standard
- Action general office/admin tasks efficiently - inc. responding to emails, following up outstanding voicemails and messages
- Ensure club/member etiquette is monitored via checking tailgate alarms daily and following up any inappropriate behaviour as per procedure
- Ensure club compliancy - Perform safety checks each month via Anytime Safety portal
- Manage member accounts - including freezes, cancellation requests, updating account details, contact information, payments of account and arrears payments
- Keep an accurate record of member communications of all types (in person/ over phone/ email) - including updating notes on member accounts to include all relevant information
- Handle member complaints/conflict in a professional manner
- Show proactive efforts to achieve monthly/quarterly targets
- Support Club Manager to ensure overall club performance
- Maintain a positive club culture for both staff and members
- Maintain club cleanliness and overall presentation
- Ensure you are arriving on time to shift and wearing only approved uniform attire
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