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Engineering Manager
2 months ago
This is a leadership position within the Coles Technology Services and Commercial function, reporting into the Head of Engineering and Site Services. The primary function of the role is to manage the health and availability of business-critical Store Infrastructure and Services through Service Integration, Service Management, and ITIL Core Processes, ensuring optimal SLA attainment and service experience.
Key Responsibilities- Establish a framework for Store Infrastructure Service Integration and Management, including required tooling, internal capabilities, and standardization.
- Ensure IT service management processes for critical Store Infrastructure Platforms and Services are in place and maintained.
- Provide regular management reporting on Integration Platforms Service performance.
- Work collaboratively with enterprise service management to define and maintain a collective enterprise definition of service and service level objectives, aligned with overall business goals.
- Work collaboratively with enterprise service management to identify and implement appropriate measures for service availability and quality objectives.
- Define appropriate metrics and associated measurement plans related to Store Infrastructure Platforms and Service, including operational definitions and operational processes.
- Implement a continuous improvement program, including securing resourcing necessary for implementation of particular improvements.
- Engage with change management for the successful deployment and ongoing awareness of Store Infrastructure Platform and Service-related measurements.
- Work with Engineering leadership to adopt platform and service measurements in their respective areas with a focus on achieving enterprise quality outcomes.
- Integrate appropriate service level measurement into contributing frameworks or processes, such as risk management, project management, delivery management, etc.
- Contribute as a senior member of a highly capable, passionate, and motivated leadership team.
- Proven years of senior IT experience, across a diverse range and scale of senior roles in agile and hybrid environments, within a variety of operating and delivery models, including operation support.
- Demonstrated experience in influencing and implementing strategic planning and organizational structure, including operating models and functional designs, and enabling enterprise objective alignment.
- Advanced understanding of all aspects of technology's broader operational environment, including processes, procedures, associated toolsets, operating systems, etc.
- A good understanding of engineering principles, products, and services in a hybrid cloud environment, with a technical background.
- Proven experience within large-scale service management transformation and enablement transitions.
- Demonstrated experience in service level definition and measurement design, planning, and implementation, including integration with external parties, such as development vendors, partners, or stakeholders.
- Solid experience with service and product management principles and implementations in complex enterprise environments.
- Proven record of people management and involvement in resource management.
- Excellent written and verbal communication skills, with the ability to influence and persuade outcomes/direction.
- Proven ability to influence cross-functional teams and delivery functions without formal authority.
- Experience managing relationships with senior leaders and stakeholders.
- Excellent analytical and problem-resolution skills.
