Fitness Operations Professional

1 week ago

Australia beBeeCustomer Full time $80,000 - $105,000
Job Title:

Gym & Fitness Operations Manager

">Description:

The Gym & Fitness Operations Manager is responsible for overseeing the daily operations of the gym, ensuring a safe and clean environment for members. This role involves providing exceptional customer service, monitoring facilities, and assisting with fitness consultations and personal training sessions.

Key Responsibilities:
  • Deliver outstanding customer service to gym members, ensuring their needs are met and expectations exceeded
  • Regularly inspect the gym floor, tennis courts, and swimming pool areas to maintain safety and cleanliness standards
  • Provide guidance and support to members on gym equipment usage, helping them achieve their fitness goals
  • Conduct initial fitness consultations with new members, offering personalized guidance on workout routines and exercise plans
  • Collaborate with certified personal trainers and group fitness instructors to deliver high-quality client sessions and classes
  • Maintain knowledge of emergency procedures and protocols, ensuring a safe working environment
  • Engage with potential members, promoting the gym's services and benefits, and assist with membership sales and promotions
Requirements:
  • Passion for delivering exceptional customer service and supporting clients in achieving their fitness objectives
  • Minimum Cert III & Cert IV with 12 months prior experience in the fitness industry, including conducting group fitness classes
  • Excellent time management skills, with the ability to prioritize tasks and manage multiple responsibilities
  • Proficient in Microsoft Suite and other relevant systems, with basic to intermediate level skills
  • Current First Aid certificate, including CPR, and Blue Card
Benefits:
  • Comprehensive hotel and dining discounts
  • Birthday leave entitlements
  • Access to a lifestyle platform with over 400 retailer discounts
  • Salary sacrificing options and financial education resources
  • Career progression opportunities and access to the Mulpha Academy
  • A wellbeing hub, healthcare discounts, and employee assistance program
  • Free car parking and discounted parking at select offices and venues

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