Data Platform Reliability Product Owner
2 weeks ago
We are seeking an experienced Senior Product Owner to join our Data team.
The role plays a critical part in ensuring the continued success of our data platform by focusing on system reliability, engineering excellence, and operational best practices.
The Senior Product Owner will oversee the improvement of reliability engineering practices and develop proactive strategies to maintain and enhance platform performance.
This role involves leading efforts to improve and innovate the operational aspects of the data platform, including service levels, incident and change management, root cause analysis, and overall system health.
With a strong engineering and operational leadership background, the Senior PO will be hands-on and guide the platform's evolution from growth to ensuring seamless, scalable, and customer-focused operational fundamentals, system reliability, and support processes.
Key Responsibilities
- Lead as the Product Owner of the Reliability squad to drive innovation and operational excellence
- Reliability Strategy and Roadmap - Collaborate with stakeholders to develop and execute a roadmap that ensures the platform's reliability, operational excellence
- Operational Prioritisation and Performance - Gather insights to identify and prioritise key initiatives aimed at enhancing platform reliability, incident management, and operational efficiency
- Platform Reliability Discovery - Lead discovery efforts by engaging with stakeholders, technical experts, and operational teams to identify opportunities for improving platform resilience and reliability
- Incident Management and Agile Operations - Lead cross-functional teams in the execution of incident response. Ensure that reliability and operational enhancements are delivered on time
- User Support & Engagement - Drive user engagement and satisfaction by improving platform support processes, training initiatives, and clear communication regarding platform health and best practices
- Reliability Metrics & KPIs - Establish and track key reliability metrics and KPIs, use this data to drive continuous improvement efforts
- Vendor & Third-Party Relationship Management - Evaluate and manage relationships with third-party vendors, partners, and service providers. Monitor vendor performance, ensuring they meet reliability standards and support operational goals effectively
Benefits
We offer competitive compensation packages and benefits to support your career development and well-being. Our company is committed to fostering a healthy and happy work environment where you can thrive and grow.
Requirements
To succeed in this role, you should have:
- A strong engineering and operational leadership background with experience in data platforms and cloud technologies
- Expert knowledge of Azure and Databricks technologies, including Cloud & Infrastructure, Networking, Security, Monitoring & Logging, and Data Engineering & Analytics
- Basic knowledge of Data Management, Integration Technology, Database Support, and DevOps & Automation
- Strong analytical and problem-solving skills with the ability to communicate complex ideas clearly
- Excellent leadership and collaboration skills with the ability to work with cross-functional teams
About Us
We are a dynamic and innovative company that values talent, diversity, and inclusion. We strive to create a workplace culture that supports work-life balance, employee growth, and community engagement.
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