Client Portfolio Manager

3 weeks ago

Sydney, New South Wales, Australia HiPages Group Full time

About HiPages Group:

We are a leading Australian technology company, transforming the trade industry through our innovative platform. Our mission is to create better lives for everyone by connecting homeowners and tradies.

Our diverse team of 350+ professionals across Australia, New Zealand, Philippines, and Vietnam works together to achieve this vision. We are proud to be certified as a Great Place to Work and have won numerous awards for our approach to team engagement and wellbeing.

We are committed to Diversity, Equality, and Belonging, endorsed by Work180 for advancing women's careers. Our team reflects the diversity of cultures, age spans, and orientations, making us a great place to work. We offer meaningful, impactful work in a transparent, supportive, and fast-paced environment.

As a Client Portfolio Manager, you will join our motivated Account Management team in a fast-paced call centre environment. You will be the critical point of contact for our tradie customers, ranging from sole traders to small and medium business owners.

This role involves managing a portfolio of 500+ accounts, aiming to help tradies maximise their return on investment (ROI) through our platform. Your daily targets include hitting at least 60 dials or 2.5 hours of talk time through inbound/outbound calls, and meeting revenue targets by upselling, renewing subscriptions, and handling debt collection.

The ideal candidate has experience working in high-volume call centres, comfortable with making 60-80 dials a day or hitting 2.5 hours of talk time. You must be resilient, driven, and possess strong sales and negotiation skills. You should thrive in a fast-paced environment and enjoy winning when hitting targets.

We offer an estimated salary range of $65,000 - $90,000 per annum, depending on experience, plus uncapped commission, benefits, and perks. As part of our Employee Share Program, you can own equity in our company. We also have a HI-Achiever Club that recognises and rewards high performance with awesome incentives and prizes.

Our office in the heart of Sydney CBD offers a close-knit family of bright, respectful, collaborative team members who love to solve problems and jump on new opportunities. We provide competitive salary and benefits, including additional paid leave for birthdays, volunteering, service anniversaries, and parental leave. You will get daily continental breakfast, fresh fruit, and snacks. Our inspiring home-away-from-home office features multiple indoor and outdoor collaboration and social areas.

Don't miss out on this opportunity to grow your career in a dynamic and rewarding environment. Apply now to become part of our talented team

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