Customer Service Ambassador

1 week ago

Perth, Western Australia beBeeReceptionist Full time $60,000 - $80,000
Reception Clerk Job Description

This is a front-of-house role that requires providing a professional, friendly, and efficient reception service to all visitors, staff, and stakeholders. As the first point of contact for visitors and callers, you will be responsible for managing a busy switchboard, registering and granting access to visitors, notifying relevant staff or departments upon guest arrivals, and maintaining a safe, organised, and customer-focused environment.

Key Responsibilities:
  • Front-of-House Service Provision: Provide a professional, friendly, and efficient reception service to all visitors, staff, and stakeholders.
  • Switchboard Management: Manage a busy switchboard, promptly answering and directing incoming calls.
  • Security Protocols: Ensure front-of-house security protocols are followed at all times, including visitor registration and access procedures.
  • Visitor Experience: Notify the appropriate staff or departments upon guest arrivals, ensuring a smooth visitor experience.
  • Facility Maintenance: Maintain the professional appearance of reception, meeting rooms, kitchens, and shared spaces.
  • Office Services: Coordinate mailroom services, including incoming and outgoing mail and courier requests, and monitor and order office and kitchen supplies to ensure availability at all times.
  • Record-Keeping: Accurately update and maintain registers, logs, and records as required.
  • Building Maintenance: Report building and maintenance issues promptly to the relevant teams.
  • Administrative Support: Provide general administrative support to office and business functions as needed.
Required Skills and Qualifications:
  • Previous Experience: Previous experience in a reception or front-of-house role is desirable.
  • Interpersonal Skills: Strong interpersonal and communication skills with the ability to engage positively with staff and visitors.
  • Organisational Skills: Ability to prioritise, organise, and manage multiple tasks in a busy environment.
  • Flexibility: Flexible and adaptable, with the ability to respond effectively to changing demands.
  • Technical Skills: Proficiency in Microsoft Office applications, particularly Word, Excel, and PowerPoint.
  • Administration Skills: Administration skills with attention to detail and accuracy.
  • Team Player: Effective team player who contributes to a supportive and professional workplace culture.

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