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Customer Solutions Specialist

2 months ago


Biggera Waters, Queensland, Australia Probe CX Full time

About Probe CX

We're a dynamic and innovative company driven by passion and curiosity. Our purpose is to deliver exceptional customer experiences, and we're committed to continuously improving and maintaining our diverse and inclusive workforce.

About the Role

In this role, you will be responsible for handling inbound calls regarding customer inquiries. You will be a quick thinker, thrive on solving complex problems, and have a passion for customer service. Your ability to ask the right questions and find the right solutions will be key to placing the customer at the centre of everything you do.

Key Responsibilities

  • Handle inbound calls regarding customer inquiries
  • Provide exceptional customer service and support
  • Ask the right questions and find the right solutions to customer problems
  • Maintain confidentiality and political neutrality in a sensitive environment
  • Demonstrate competent computer skills, including system navigation
  • Be a clear communicator with high attention to detail

What We Offer

We promise that every day will be different and that fun will be had. We offer an opportunity to grab a job and stay for a career, with rewards for a job well done and an inclusive culture. We're committed to continuously improving and maintaining our diverse and inclusive workforce.