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Front Desk Professional
2 weeks ago
About the Role
We are seeking a highly motivated and guest-focused professional to join our dynamic Front Office team on Fraser Island.
The Guest Service Agent/Porter role is a combination of front desk guest service and luggage handling services responsible for ensuring a proficient and exceptional guest experience from barge to room. This involves check-in/check-out reception, resort facility and experience bookings, guest accounts, customer service, luggage pick-up and delivery handling, passenger and luggage bus coordination and transportation. This role requires good knowledge and experience in manual handling procedures.
This is a permanent part-time position, and our ideal candidate will have resort/hotel front desk and porter experience and the willingness to live on the island.
Responsibilities include:
- Greeting all incoming and outgoing guests and conducting premium check-in and check-out service.
- Providing guest customer service and coordinating general inquiries.
- Coordinating, picking up and delivering guest luggage to and from rooms across the resort.
- Being knowledgeable of resort areas and confident in recommending available experiences and activities.
- Coordinating and transporting bus to barge/resort for arrivals and departures.
- Maintaining guest accounts, billing arrangements and payments on check-out.
- FOLLOWING IN-HOUSE POLICIES AND PROCEDURES TO MAINTAIN GUEST SECURITY.