Marketing Cloud Journey Designer Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $105,996 - $145,998
Job Description

Design, build and optimise personalised, multi-channel customer journeys that transform how we communicate with our customers.

  • Partner cross-functionally to capture requirements, identify pain points and design optimised campaigns and journeys in Salesforce Marketing Cloud
  • Build, test, and deploy complex multi-channel customer journeys, including decision splits, A/B testing, reporting and optimisation
  • Host stakeholder workshops and ideation sessions to shape journey backlogs and explore new initiatives
  • Manage the end-to-end delivery of campaigns – from design and build through to reporting and insights
  • Support governance and testing programs to ensure accuracy, compliance and best practice in customer communications
Required Skills and Qualifications
  • Strong communication and consulting skills – ability to engage, influence and educate stakeholders at all levels
  • 5+ years' experience in Salesforce Marketing Cloud journey design, build and optimisation
  • Experience gathering requirements and translating them into actionable campaigns and reporting packs
  • Strong analytical and problem-solving skills, with an eye for detail and ability to think big picture
  • Technical capability with tools such as SQL, Data Design, AMPscript, HTML/CSS or related platforms (highly regarded)
Benefits
  • A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year
  • 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well
  • Learning and development opportunities to support your career interests
  • Health and wellbeing support — access to Headspace and our EAP program, wellness facilities, and more
  • Share offers and insurance benefits
  • Social activities, community give-back programs and paid volunteer days
Others

We are a diverse team where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of background, perspective and experience. We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including people living with disability. If you require any adjustments or support during the recruitment process, please contact us.

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