Customer Support Manager
1 month ago
We are seeking a highly skilled and experienced Customer Support Manager to lead our sales, resident admissions, and administration function at Opal HealthCare.
This is a rewarding role that offers a full-time Monday to Friday schedule, supporting three of our care communities located in Kew and Camberwell.
As a Customer Support Manager, you will be responsible for managing customer enquiries, conducting site tours, and implementing sales programs to improve uptake of additional services.
You will also be responsible for monitoring service standards and customer feedback, and ensuring that our care communities meet the highest standards of quality and care.
Opal HealthCare is Australia's largest residential aged care provider, with 132 care communities and over 20,000 team members nationwide. Our values of Compassion, Accountability, Respect, and Excellence are at the heart of everything we do.
We offer a range of benefits, including work/life balance, flexible work hours, and access to our Opal HealthCare Academy for career development and training.
To be successful in this role, you will need to have experience in sales and administration roles, as well as experience in hotel or property management. You will also need to be able to manage a sales pipeline and implement sales programs to improve conversion rates.
We are committed to providing a safe and supportive work environment, and we require all applicants to undergo a pre-employment medical, police clearance, and NDIS worker's clearance.
Apply now to join our team and take the first step towards a rewarding career with Opal HealthCare.
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