Technical Support Specialist

18 hours ago


Brisbane, Queensland, Australia Michael Page Full time
Level 2 Service Desk Technician

An exciting opportunity has arisen for a Level 2 Service Desk Technician to join our IT team within a prominent Government agency in Brisbane's CBD. As a key member of the team, you will be responsible for providing exceptional technical support and service desk operations.

About Our Client

Our client is a well-regarded Government body that values development, respect, integrity, and teamwork. They are seeking a talented individual who can contribute to their highly collaborative IT department.

Job Description

The successful candidate will be responsible for:

  • Supporting approved software packages, including electronic lock & security systems, surveillance systems, digital signage, and user security integration.
  • Assisting with data exporting, importing, and ID card production.
  • Preparing reports aligned with internal Government processes and standards.
  • Troubleshooting and supporting approved internet security measures.
  • Managing and cultivating business relationships.
  • Day-to-day service desk operations, triaging, and escalating tickets through the organisation's ITSM tool.
  • Base level networking - cabling, switching, and routing.
Selection Criteria

The ideal candidate will possess:

  • Prior experience in a Queensland Government body is desired.
  • Experience with Service Desk Plus ticketing software.
  • Excellent interpersonal communication skills.
  • Ability and proven success working in a team.
  • Experience in the following technologies will be highly regarded: Office 365 E5 Application stack, Active Directory, Azure Active Directory, Azure, Exchange, SharePoint, Intune, ZScaler, troubleshooting of iOS and Android devices.
What's on Offer

We offer:

  • An immediate start.
  • A highly collaborative work environment.
  • Opportunities for growth and development.
  • A competitive starting pay rate of AU$70,000 per annum.
  • A high likelihood of contract extension.


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