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Resort Operations Manager

2 months ago

Australia Travel + Leisure Co. Full time

Lead the Way in Exceptional Guest Experiences

We are seeking a highly motivated and experienced Resort Manager to lead our Alpine team at Travel + Leisure Co. As a key member of our management team, you will be responsible for the overall management and operation of the resort, ensuring exceptional guest experiences and achieving financial objectives.

Key Responsibilities

  • Develop and implement business plans and strategies to achieve financial and operational goals.
  • Oversee budgeting and financial performance, ensuring effective cost control and stock management.
  • Lead a team of hospitality professionals, providing guidance, training, and support to ensure exceptional guest experiences.
  • Develop and maintain strong relationships with guests, staff, and the local community.
  • Monitor and evaluate guest satisfaction levels, identifying areas for improvement and implementing changes to enhance the guest experience.
  • Collaborate with cross-functional teams to drive business growth and innovation.

Requirements

  • Proven experience in managing a regional property, with a solid understanding of recruitment for remote locations and managing onsite staff quarters.
  • Comprehensive knowledge of resort departments, including rooms division and food and beverage.
  • Attention to detail and ability to ensure exceptional results for our Club Wyndham Owners.
  • Proficiency in property management systems, POS, and channel management.

What We Offer

  • A competitive salary package, including accommodation in a three-bedroom Alpine Chalet, all utilities, and on-shift meals.
  • The opportunity to live and work in one of the most desired locations in Australia, the Mt Hotham Alpine Region.
  • Discounted hotel stays and subsidised private health cover.
  • Employment opportunities for your partner.

About Us

Travel + Leisure Co. is a leading hospitality company that delivers exceptional experiences for millions of travelers worldwide. We are committed to creating a culture of inclusivity, excellence, and fun, where our associates can grow and thrive.