Service Integration Manager

2 weeks ago


Sydney, New South Wales, Australia Legal Aid NSW Full time
Job Summary

This is an exciting opportunity to lead our ICT Service Integration Team within the Service Management Business Unit. As a seasoned professional, you will be responsible for optimising business outcomes to support the ICT strategic road map and corporate plans.

The ideal candidate will have experience in business planning and supporting the management activities of ICT. You will establish the Service Integration and Management (SIAM) framework, ensuring procurement and contractual obligations are met while providing high-level service to internal and external stakeholders and coordinating activities across several teams.

In this role, you will oversee the delivery of outstanding services that meet or exceed customer expectations. Your exceptional leadership skills will inspire and motivate team members to achieve their full potential, driving business growth and success.

We offer a competitive total remuneration package of $143,417 per annum, comprising salary ($117,780 - $129,789 p.a.), employer's contribution to superannuation, and annualised leave loading. This is a full-time position based in Sydney Olympic Park with flexible working arrangements considered.

Our organisation values diversity and inclusion, and we actively promote the employment of women, people with disabilities, Aboriginal people, LGBTIQA+, and people from culturally and linguistically diverse backgrounds.

To succeed in this role, you will need to demonstrate your expertise in leading a business unit to meet ICT needs encompassing human resources, financial management, supporting a corporate and ICT management plan. You should provide examples of how you have established service performance level monitoring and vendor management, including how you managed stakeholders while maintaining a high level of service delivery.

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