Logistics Operations Manager

The Logistics Specialist role is responsible for managing the entire logistics process, ensuring seamless product movement from suppliers to third-party logistics partners, warehousing operations, and direct-to-consumer experience. By optimizing logistics and implementing efficient processes, this position plays a critical role in enhancing operational efficiency and delivering an exceptional customer journey.

The Logistics Specialist owns the end-to-end logistics function, including inbound freight, warehousing, outbound freight, and reverse logistics, while acting as a subject matter expert to shape strategy, optimize systems, and deliver an exceptional customer experience. By identifying opportunities for continuous improvement and leading execution with external partners, this position ensures that logistics infrastructure supports profitable growth and long-term sustainability.

• Inbound Freight: Design and implement strategies to minimize costs, reduce lead times, and ensure product availability.
• Partnerships: Collaborate with freight forwarders to optimize customs clearance, duties management, and delivery accuracy.
• Inventory Management: Own inventory management processes across all fulfillment centers and Shopify stores, ensuring accuracy, stock health, and readiness for promotional initiatives and launches.
• Performance Monitoring: Monitor and optimize the performance of domestic and international fulfillment centers against SLA/KPI metrics.
• Process Improvements: Develop process improvements to strengthen warehouse operations, reserve stock handling, and fulfillment accuracy.
• Outbound Freight: Define and execute CSB's outbound freight strategy to balance cost, speed, and customer satisfaction.
• Collaboration: Collaborate with CX and Operations to enhance the DTC delivery experience.
• Shipping Rate Structures: Regularly evaluate and adjust shipping rate structures across Shopify stores.
• Reverse Logistics: Own the design and management of domestic and international returns processes.
• Efficiency and Cost-Effectiveness: Drive efficiency and cost-effectiveness in returns management while maintaining a seamless customer journey.
• Stakeholder & Supplier Management: Act as the primary SME for logistics-related matters, supporting CX, Returns, Product, and Operations teams.
• Negotiations: Proactively review and negotiate rates with logistics partners to ensure competitiveness and cost optimization.
• Relationship Building: Develop and maintain strong relationships with 3PLs, freight forwarders, and logistics vendors, driving performance accountability and innovation.
• Reporting & Continuous Improvement: Build and maintain advanced reporting on logistics KPIs, including cost, speed, accuracy, and partner performance.
• Insights & Recommendations: Provide insights and recommendations to leadership on logistics performance, risks, and opportunities.
• Continuous Improvement Initiatives: Lead continuous improvement initiatives across logistics functions to increase scalability and reduce costs.
• Knowledge Sharing: Document and maintain critical logistics processes for business continuity and knowledge sharing.

• Education: Bachelor's degree in Business, Supply Chain, Logistics, or related field.
• Skills: Strong working knowledge of eCommerce logistics best practices.
• System Expertise: Preferred system expertise: Shopify, Netsuite, Xero, Logixboard, Google Suite.
• Experience: Demonstrated expertise in eCommerce logistics operations and 3PL/fulfillment management (minimum 3+ years experience).
• Commercial Acumen: Proven ability to optimize freight, warehousing, and returns processes.
• Data Analysis: Ability to analyze complex logistics data, identify trends, and drive actionable insights.
• Communication Skills: Skilled at influencing and managing senior external partners and cross-functional stakeholders.
• Improvement Mindset: Continuous improvement mindset, with a track record of implementing process efficiencies.
• Interpersonal Skills: Excellent communication, interpersonal, and stakeholder management skills.

• Hybrid Work Model: Balance of in-office & WFH.
• Short Term Incentive Program: Eligible employees will be rewarded based on their performance.
• Parental Leave Package: Both parents are entitled to a generous leave package.
• State-of-the-Art Gym: Access to a state-of-the-art gym at our headquarters.
• Staff Discounts: Competitive staff discounts available.
• Empowering Women: Be a part of our mission to empower women worldwide.
• Team Events: Exciting team events and initiatives.

If you're ready to contribute to our mission and growth, we'd love to hear from you. To apply, please submit your resume and cover letter via the job board only. For further information, please reach out to our HR department.