This role is ideal for an individual who can provide exceptional customer service, manage daily operations and support staff to deliver high-quality services.

• Welcoming residents, visitors and families with a friendly demeanor, creating a positive atmosphere.
• Managing incoming calls, directing them to the appropriate departments or individuals and handling general inquiries efficiently.
• Scheduling appointments for residents to see medical professionals, therapists or other service providers as needed.
• Registering and monitoring visitors, ensuring security and safety protocols are followed.
• Providing information and assistance to residents and their families, addressing their queries and connecting them with staff members when necessary.
• Supporting administrative tasks such as rostering, filing, data entry, maintaining records, mail and deliveries.

As a Front Desk Coordinator, you will play a crucial role in creating a welcoming environment for residents and visitors alike, providing essential support to staff and ensuring effective communication within the facility.

• Ability to manage rostering and team member allocations.
• Experience using employee scheduling software such as Humanforce or Time Target.
• Adaptable, passionate and willingness to learn.
• Collaborative and skilled at teamwork.
• Friendly and effective communication abilities.

• Above Award Rates.
• Significant employee discounts for Apple, Samsung, Travel, Health Insurance, Gyms & more.
• Allowances: Uniform, meals, shift and public holidays.
• Paid Training and Development days.
• Reward and Recognition programs.
• Employee Assistance Program.