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Account Manager
4 weeks ago
We are seeking an experienced Account Manager to join our team at Sea Swift, Northern Australia's largest shipping company. As a key contact person for your territory, you will be responsible for the total management of our customers in their designated areas/portfolio.
Key Responsibilities- Lead point of contact for all customer account management matters for your territory;
- Continually liaise with operational and marine teams (Qld, NT and remote) to ensure cargo care processes and operational procedures are maintained to deliver logistical solutions with efficiencies and to meet customer requirements and contracts;
- Ensure all operations are conducted in accordance with WHS procedures, guidelines and reporting systems;
- Efficiently plan and schedule freight coordination;
- Negotiate contracts and close agreements, prepare quotes and project solutions;
- Foster and maintain strong relationships with key accounts and customer stakeholders, collaborate with key stakeholders and grow opportunities within territory;
- Organised by nature, with an eye for detail and process;
- Develop new business with existing clients and/or identify areas of improvement to enhance freight solutions;
- Achieve targets and standards that support the attainment of the Business;
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts, monthly KPI);
- Prepare reports on account status and CRM up to date;
- Assist with challenging client requests, investigate, analyse and interpret information in regards to claims and credits.
- Sound knowledge of Microsoft office, Salesforce and general computer skills;
- Demonstrated experience and key strength with customer service interface;
- Strong analytical problem-solving skills with high degree of initiative and flexibility;
- Exceptional verbal and written communication and negotiation skills;
- Ability to collect, track, and analyse large amounts of data;
- Well-developed customer service skills;
- Strong safety and quality mindset and track record of driving improved performance;
- High level of accuracy and attention to detail;
- Accustomed to working in a dynamic and industrial environment with the energy, agility and capability to achieve and deliver solution based outcomes;
- Understanding of Occupational Health, Safety & Environmental principles.
Sea Swift is a leading shipping company in Northern Australia, with an extensive marine transport network ensuring that the world is at our customers' doorstep. We have a zero tolerance to drugs and alcohol in the workplace and all new employees will be required to undergo a drug and alcohol and pre-employment screening. We are an equal opportunity employer.
