Banking Specialist Advocate

4 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $110,000

Improve Customer Banking Outcomes

The role of a Customer Banking Specialist Relief in Young involves delivering exceptional customer experiences by assessing and addressing their banking needs.

About the Role

This relief position requires a highly motivated and customer-focused individual who can identify opportunities to support customers with their overall banking requirements.

Key Responsibilities:

  • Engage in meaningful conversations with every customer to understand their financial goals and develop strategies for achieving them.
  • Conduct Financial Health Checks to assess customers' financial needs and provide guidance on available options.
  • Offer educational sessions and demonstrate digital banking tools to empower customers with informed decision-making skills.
  • Analyse and resolve issues effectively while upholding our risk-averse culture and championing best practices.

Requirements

To excel in this role, you will need:

  • A proven track record of delivering outstanding customer service, preferably in the financial services sector or retail industry.
  • Excellent communication skills and the ability to articulate complex financial concepts clearly.
  • The capacity to ask insightful questions, find solutions, act with integrity, and place the customer at the forefront of everything you do.
  • A genuine passion for building a career with our organisation and making a positive impact on the financial well-being of our customers.

Why Choose Us?

We are committed to creating a supportive community that fosters professional growth and personal development. As part of our team, you'll have access to resources and opportunities that will help you achieve your full potential.

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