APAC Consumer Products Implementation Services Director

2 days ago

Sydney, New South Wales, Australia Veeva Systems Full time

The APAC Consumer Products Implementation Services Director will play a pivotal role in leading the expansion of Veeva's Quality and Regulatory Management solutions into the Consumer Products industry.

This position is crucial for communicating Veeva's value proposition and implementation offerings to prospects & customers, as well as building the team's capability as customer implementation projects start to ramp up.

Key Responsibilities:

  • Become the key point of contact with prospects and customers on Veeva's implementation services offerings.
  • Understand customer requirements and translate them into engagement work, including services work estimations & proposals.
  • Engage with multiple prospects and customers in the Australia/New Zealand and Southeast Asia region as Veeva positions its Quality and Regulatory Management solutions for companies in the Consumer Products industry.
  • Act as project manager or services delivery lead on customer implementations, which may involve an element of individual contribution as well as leading others in the team.
  • In the longer term, be able to recruit and hire other individuals into your implementation services team as customer needs and organization growth dictate.

Requirements:

  • 5+ years of experience implementing off-the-shelf content and/or data management systems.
  • 2+ years of experience selling Professional Services, from pitching a value proposition and scoping needs to estimates efforts and contract authoring.
  • Direct experience leading a team of consultants, either directly (people manager) or through projects (project manager at a large scale).
  • Demonstrated work history in critical thinking skills, ability to conduct complex and technical communications in a wide variety of settings and audiences, and the determination to see client success with solution implementation.
  • Has a roll-up-your-sleeves attitude, comfortable wearing multiple hats in a fast-moving environment.
  • Strong written and verbal communication skills, executive-level presence, and experience in facilitation and negotiation.
  • Ability to travel 25% to 50% for engagements with customers & prospects across Asia.

Salary: $120,000 - $180,000 per annum, depending on location and experience.

Benefits:

  • Allocations for continuous learning & development
  • Fitness & Wellness reimbursement
  • Health insurance
  • Veeva Giving charity program

Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

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