Financial Services Leader

5 days ago


Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full time

We're Australia and New Zealand Banking Group Limited, shaping a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our millions of customers.

About the Job

This is an exciting opportunity for a Business Banking Manager to join our Commercial Banking area. Our team provides a full range of solutions to small businesses around Australia. You'll play a key role in helping to proactively manage and grow a portfolio of customers through client acquisition, cross-sell, referrals, and ongoing relationship management.

As a Business Banking Manager, you'll be responsible for building customer engagement with existing small business customers within your area and providing tailored solutions and recommendations to support business growth and development.

Your responsibilities will include:

  1. Participating in high volume inbound and structured leads-based outbound calling
  2. Providing high quality customer service to a wide and diverse range of customers in a team-based managed portfolio
  3. The retention and growth of existing customers
  4. Understanding customer ambitions and help them realise their business growth and development goals
  5. Contributing to a high performing team culture and environment based on high collaboration and rapid customer solutioning
  6. Meeting assigned performance targets across the balanced scorecard
  7. Engaging with existing small business customers
  8. Management of a team-based customer portfolio
  9. Effective collaboration with Lighthouse & CSO enablement teams
  10. Maintaining deep knowledge of the ANZ product suite to ensure customers are recommended appropriate solutions
What You'll Bring

To excel in this role, you'll ideally possess:

  1. Relationship Management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes
  2. Portfolio Management: The selection, prioritisation and management of a portfolio of work/and or customers in line with its strategic objectives and capacity to deliver
  3. Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services
  4. Credit Assessment and Management: Assessing, advising, monitoring and/or approving a customer's credit worthiness, credit risk and suitable credit structuring options
  5. Data Analysis: Collecting, profiling and analysing data to translate into meaningful insights to inform business decisions and deliver customer solutions


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